FAQ

Do you have any questions? Before you send your inquiry, make sure you have anything you want here.

A.

fixed key is a key that is the same for each program. 

In the case of Copy, each program uses a different hotkey, but when you press Copy in Grid Pro, the function works the same in any program. 


However, officially supported programs cannot modify the sticky keys, but you can modify the sticky keys (Undo, Redo, Copy, Paste, Save) when you add your own programs.


A.

The top six dials on the Grid Pro are "soft type", meaning they operate smoothly with no jamming.

The bottom three dials and the large dial on the right are "point type" with a catch.


A.

It is a 'soft type' that operates smoothly without locking. 


A. 
The Preset Import feature allows INVAIZ Studio Basquiat to use the program's preset by downloading and loading the preset currently available on the official website, or by loading the preset file exported from another computer.

The Preset Export feature allows you to save the preset in a file format (.inz) by clicking the Export Preset icon in INVAIZ Studio Basquiat. 

※ The Preset Settings can be turned on as follows

 
A.

If a bug occurs, please contact INVAIZ's official website to provide details of your operating system environment (Windows, macOS), the version of your program (number after INVAIZ Studio Basquiat), and how the bug is occurring, and send us a chat and email to help us process it as quickly and accurately as possible. 


A.

Currently, C to C cable connection is not supported, and C to A type cable connection is possible.
If you want to use the C-to-C cable, you can purchase and use the OTG gender sold on the official website. 


A.

Only one Grid10-CT can be used on a computer.
However, it is possible to use Grid Pro and Grid10 at the same time. 


A.

INVAIZ Studio Basquiat is being updated to the latest version, and previous versions that are not fully compatible with support can be resolved using direct input. 


A.

Available in three versions: English, Japanese, and Korean, and can be set in INVAIZ Studio Basquiat -> Options -> Language Settings. 

A.

Contact us at team@invaiz.com to help you as quickly and accurately as possible. 


A.

Currently, only Windows and macOS are supported. Other operating systems currently have no support plans. 


A.

Currently, Grid10 only supports PC version. It is expected that controlling mobile with Grid10 will be difficult to proceed because it is not included in the development plan. 


A. 
It supports Adobe Creative Cloud ( Photoshop, Lightroom Classic, Illustrator , InDesign, Premiere Pro, After Effects, XD )와 MSOffice ( Word, Power Point, Excel), Hangeul , Clip Studio Paint, Final Cut Pro 

Adobe program only supports 2019 and later versions, Ms Office 2013 and later, and Hangeul Windows 2020 and Mac 2014 and later. 


A. 
You can add it based on the currently running program in Program Settings. We also plan to gradually increase our official support programs.